應(yīng)著名汽車(chē)市場(chǎng)研究公司JD Power（捷迪保爾）的要求，億維翻譯北京翻譯公司為其提供了專業(yè)的客戶滿意度翻譯服務(wù)。

本次翻譯的成果展示如下：

First, this priority is a critical part of three of the five Factors: Service Initiation, Service Advisor, and Vehicle Pick-up
Next, thorough Service Advisor explanations contribute to customer DELIGHT. Most customers who were delighted with the explanations from their Service Advisor were DELIGHTED with their service experience. Remember, when we DELIGHT customers we get the big rewards of Revisits to the service department, Sell more cars to these customers, and they recommend their Service Advisor and the dealership to others.
And, this Priority gets to the heart of one of the two themes shared by most of the improvements discussed in the previous course.
Time and Value. We said that most of Audi’s CSI Improvement Priorities boil down to saving the customer’s time and improving their understanding of the value in the service they’re paying for.
This improvement priority is part of adding value to the customer’s service experience.

首先，此種優(yōu)選辦法是五個(gè)因素中三個(gè)關(guān)鍵因素的一部分，這三個(gè)關(guān)鍵因素是：服務(wù)啟動(dòng)、服務(wù)顧問(wèn)、車(chē)輛挑選。

其次，服務(wù)顧問(wèn)提供詳盡的解釋會(huì)讓客戶愉悅。對(duì)服務(wù)顧問(wèn)的解釋感到愉悅的大部分客戶也會(huì)對(duì)服務(wù)體驗(yàn)感到愉悅。需要記住的是，當(dāng)我們愉悅客戶時(shí)，我們會(huì)得到許多很大的回報(bào)，如服務(wù)部會(huì)有更多回頭客，向這些客戶銷售更多汽車(chē)，而客戶也會(huì)將服務(wù)顧問(wèn)和經(jīng)銷商推薦給其他人。

再次，往期課程中討論了一些改良辦法，它們大部分圍繞兩個(gè)主題展開(kāi)，其中之一的核心便是此優(yōu)先辦法。

時(shí)間和價(jià)值。我們說(shuō)過(guò)，在奧迪客戶滿意度指數(shù)提升活動(dòng)中所采取了優(yōu)選辦法，它們中大部分旨在為客戶節(jié)省時(shí)間、提高客戶對(duì)所購(gòu)買(mǎi)服務(wù)的價(jià)值的認(rèn)知。

此改良優(yōu)選辦法也是為了提供客戶服務(wù)體驗(yàn)附加價(jià)值。

億維翻譯汽車(chē)市場(chǎng)翻譯熱線：010-64363677